Behaviours

Description:

Also known as people watching! You are looking for patterns or subtle indicators. Watching people work uncovers questions that you might need to use other feedback loops to answer.

Scores:

Ease of Use
Maintainability
Value for Money
Impact

Pros:

  • Simple & cheap
  • Gives insight and the opportunity to ask questions

Cons:

  • Easy to misread
  • You need to do this for a while
  • Need to dedicate time with the team

Changes:

  • Change ease of use to 3 stars (LLKD 2017)

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