Behaviours
Description:
Also known as people watching! You are looking for patterns or subtle indicators. Watching people work uncovers questions that you might need to use other feedback loops to answer.
Scores:
Ease of Use |
Maintainability |
Value for Money |
Impact |
Pros:
- Simple & cheap
- Gives insight and the opportunity to ask questions
Cons:
- Easy to misread
- You need to do this for a while
- Need to dedicate time with the team
Changes:
- Change ease of use to 3 stars (LLKD 2017)
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