Customer Feedback


Description:

The ultimate test of what your customers think about the product. Results can be public e.g. Review forums or private beta groups. There are lots of different variations on this.

Scores:


Ease of Use
Maintainability
Value for Money
Impact

Pros:

  • The best type of feedback you can get!
  • Tailored to needs
  • Technology can make this real time

Cons:

  • Can be a long process
  • Needs interpretation
  • Specialised

Changes:

  • Change ease of use to 2 stars (LLKD 2017)
  • Change maintainability 2 stars (LLKD 2017)

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