Incidents

Description:

Reflects problems that are only surfaced in your live environment. In an ideal world, this will never happen. Each incident can be used as a learning exercise.

Scores:

Ease of Use
Maintainability
Value for Money
Impact

Pros:

  • Feedback to the quality of the teams code and testing practices
  • Real data, real people & real situation

Cons:

  • Can cause loss of reputation
  • Highly pressured situation to fix

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